Policies & Guidelines

Policy on 3D Printing Service 

The Cleveland Public Library strives to offer access to innovative technology and a variety of computer- and technology-related services. This policy establishes guidelines for patrons’ use of the Cleveland Public Library’s 3D printing services. |

Who Can Print 3D Models at Cleveland Public Library? 

Any patron with a library card in good standing issued by a CLEVNET member library may use the Library’s 3D print services. Ohio residents who do not have a library card and wish to make 3D prints should sign up for a library card. Other individuals, such as out-of-state residents, who are unable to obtain a Cleveland Public Library card but wish to print 3D models, should speak to the manager on duty. Except for the MakerSpace 3D printers which require patrons to agree to the TechCentral MakerSpace User Agreement, only designated Cleveland Public Library staff will have hands-on access to the 3D printers. 

Printing or supervising the printing of a patron’s 3D model or item by Cleveland Public Library staff does not relieve a patron of the indemnification obligations discussed below and shall not expose the Cleveland Public Library to liability. Printing or supervising the printing of a patron’s 3D model by Cleveland Public Library staff does not constitute an acknowledgment that the patron’s 3D model comports with this policy, the Policy on Patron Conduct, intellectual property laws or other laws, or that the 3D model is safe or fit for patron’s specific purpose (and in fact the Cleveland Public Library expressly disclaims any knowledge thereof). 

Print Queue 

Cleveland Public Library staff have the sole discretion to determine the order in which 3D models are printed. Patrons are limited to printing one 3D item at a time and may have only one item in the print queue at a time. If a 3D model consists of multiple separate parts, each part will constitute a single item. Because of limited staff and hardware resources, the Cleveland Public Library cannot guarantee completion times. Library staff will contact patrons when printing is complete, and patrons must pick up completed models within three weeks of completion. If models are not picked up within three weeks following completion, then the Cleveland Public Library may dispose of them in any manner it deems appropriate. 

Cost of 3D Printing 

The cost for 3D printing is based on the weight of plastic used and is determined after printing is complete. Library staff may estimate the price prior to printing the model, but the exact price will be given to patrons after printing is complete. All 3D models must be paid for in full before being released to patrons. The cost of 3D models not paid for and collected within three weeks following completion of the print will be charged as a fine against the patron’s library card. 

Unsuccessful Prints 

Because of inherent limitations with equipment, the Cleveland Public Library does not guarantee that any 3D model will print successfully. If a print fails due to Library staff error or hardware failure, the Library will attempt to reprint the object, and the patron will not be charged for the failed attempt, except as stated in the next paragraph. The Library may refuse to reprint the object after two unsuccessful attempts. 

The Library may refuse to print 3D models that clearly contain errors or that are, as determined by Library staff, beyond the capabilities of the Library’s equipment. The cost of failed prints due to errors within the 3D model and 3D models that are beyond the equipment’s capabilities may be charged to the patron. Cleveland Public Library staff have sole discretion to make slight alterations such as adding supports to patrons’ designs in an attempt to make them printable, but the Library does not guarantee that they will print successfully. Patrons are responsible for any extra cost associated with alterations to their designs regardless of whether the print is successful. 

Limitations on Use 

The Cleveland Public Library’s 3D printing service is designed for rapid prototyping and patron enjoyment and creativity. This service is not intended for production or manufacturing, and the Library reserves the right to refuse to print large numbers of identical objects. 
The Cleveland Public Library’s 3D printers and scanners may be used for lawful purposes only. Patrons are not permitted to use the Library’s 3D printers or scanners to produce materials that: 

1. Violate local, state, or federal laws or regulations;
2. Look like, function as, or appear to function as weapons or parts thereof; 
3. Appear unsafe, harmful, dangerous, or that otherwise pose a threat to the health or safety of others; 
4. May be construed as obscene or otherwise inappropriate for the Library environment; or 
5. Potentially violate the intellectual property rights of another. 

The Cleveland Public Library reserves the right to refuse to print any 3D models, including, without limitation, those that it believes may violate this policy or the Policy on Patron Conduct or that may result in legal action against the Library or its employees.

Protection of Patron Intellectual Property

While the Cleveland Public Library encourages patrons to use its 3D printing services for innovation and invention, due to the public nature of its facilities, the Cleveland Public Library cannot guarantee the security of patrons’ intellectual property rights such as copyright or trade secrets. Models may be printed within view of the public, and the Library may photograph and/or record the printing process and publish such photographs and/or recordings in any type of media now in existence or hereafter created, including, without limitation, print, social media, television, and the Internet. Patrons using the Library’s 3D printing services must accept the risk that their intellectual property may be exposed to or copied by others. The Cleveland Public Library reserves the right to delete patrons’ 3D model files once printing is complete. By submitting or requesting content or objects to be printed, the patron agrees to assume all responsibility for, and shall hold the Cleveland Public Library harmless in, all matters related to the printing of that item, as set forth below.

Indemnification

By using the Library’s 3D printing services, you agree to release from, indemnify, and hold harmless the Cleveland Public Library, its officers, employees, board members, agents, and representatives from and against any and all suits, claims, damages, losses, expenses (including reasonable attorney’s fees), settlements, and judgments arising out of or relating to your 3D model, including, without limitation, any claims for personal injury and infringement or misappropriation of any copyright, trademark, or patent.

Disclaimer of Liability and Warranty 

By using the Library’s 3D printing services, you agree to assume the risk of, and acknowledge that the Cleveland Public Library disclaims all liability for, any and all injuries (including death) resulting from use of 3D models created using equipment owned by the Library. You also agree that 3D models possess certain inherent weaknesses and limitations and may not be suitable for all applications, including, without limitation, those for which they are designed and intended. You further agree to assume the risk of, and acknowledge that the Cleveland Public Library disclaims all liability for, damages or claims for infringement of intellectual property rights arising from your use of the Library’s 3D printing services.

THE CLEVELAND PUBLIC LIBRARY DISCLAIMS AND EXCLUDES ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ASSOCIATED WITH 3D MODELS PRODUCED AND/OR DESIGNED USING ITS EQUIPMENT.

Approved by the Board of Library Trustees, December 21, 2017 
Effective December 22, 2017 

Section 504/Title II Grievance Procedure 

Purpose 

The Cleveland Public Library (the “Library”) has adopted the following Grievance Procedure for addressing complaints of discrimination under Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act of 1990. This grievance procedure may be used by anyone who wishes to file a formal complaint alleging a failure to accommodate and/or discrimination on the basis of a disability in the provision of services, activities, programs, or benefits by the Library. 

Making a Grievance 

Grievances made pursuant to this procedure should be in writing and must contain the following information about the alleged discrimination: 

• Name of grievant; 

• Grievant’s address, telephone number, and/or email address; 

• Description of the issue/alleged discrimination; 

• Date that the issue/alleged discrimination occurred; 

• Location where issue/alleged discrimination occurred; and 

• Description of the solution sought. 

Alternative means of filing complaints, such as personal interviews or a tape recording of the grievances, will be made available for persons with disabilities upon request. 

Grievances should be submitted as soon as possible, but in no event later than sixty (60) calendar days after the alleged discrimination occurred. All grievances should be directed to: 

Section 504/Title II Coordinator 
Cleveland Public Library 
325 Superior Avenue 
Cleveland, Ohio 44114 
(216) 623-2810 
ada@cpl-redesign.org 

Investigation and Response 

Within thirty (30) calendar days after receipt of the grievance, the Section 504/Title II Coordinator or his designee will investigate the grievance and will meet with the grievant to discuss the grievance and possible resolutions. Within fifteen (15) calendar days of the meeting, the Section 504/Title II Coordinator or his designee will respond in writing, and where appropriate, in a format accessible to the grievant. The response will explain the position of the Library and will offer options for substantive resolution of the grievance. 

Appeals Process 

If the response by the Section 504/Title II Coordinator or his designee does not satisfactorily resolve the issue, then the grievant may appeal the decision within fifteen (15) calendar days after the receipt of the response to the Library’s Executive Director, CEO or his designee. 

Within thirty (30) calendar days after receipt of the appeal, the Executive Director, CEO or his designee will meet with the grievant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after the meeting, the Executive Director, CEO or his designee will respond in writing, and where appropriate, in a format accessible to the grievant, with a final resolution to the grievance. 

Records Retention 

All written grievances received by the Section 504/Title II Coordinator, appeals to the Executive Director, CEO, and responses from both offices will be retained by the Library for at least five (5) years from the date of final disposition of the grievance. 

Employment-Related Grievances 

Employment-related grievances of disability discrimination are covered by the Library’s Human Resources Manual. 

NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT 

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), as amended, and 28 CFR 35.106, the Cleveland Public Library gives notice that it will not discriminate against qualified individuals with disabilities on the basis of disability in providing services, programs, and activities. 

Employment

The Cleveland Public Library does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. 

Effective Communication

The Cleveland Public Library will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so that information is accessible and individuals who have speech, hearing, or vision impairments can participate equally in the Library’s services and activities. 

Modifications to Policies and Procedures 

The Cleveland Public Library will make reasonable modifications to policies and programs to allow people with disabilities to have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Cleveland Public Library’s facilities, even where pets are generally prohibited.¹ 

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures in order to participate in a Cleveland Public Library service, program, or activity should contact the Cleveland Public Library’s ADA Coordinator as soon as possible, but no later than three working days before the start of the service, program, or activity. The ADA does not, however, require the Cleveland Public Library to take any action that would fundamentally alter the nature of its services, programs, or activities, or impose an undue financial or administrative burden. 

Complaints that a service, program, or activity of the Cleveland Public Library is not accessible to persons with disabilities should be made pursuant to the Cleveland Public Library’s Section 504/Title II Grievance Procedure and directed to: 

Section 504/Title II Coordinator 
Cleveland Public Library 
325 Superior Avenue 
Cleveland, Ohio 44114 
(216) 623-2810 
ada@cpl-redesign.org 

The Cleveland Public Library will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications to policies or procedures. 

Approved by the Library Board of Trustees, June 19, 2018 

¹ “Service animal” means any dog, and in some cases, a miniature horse, that is individually trained to do work or perform tasks for the benefit of an individual with a disability. “Service animal” does not apply to dogs or other animals whose sole function is to provide comfort or emotional support. 

Collection Development Policy 

View the Full Policy 

Introduction
The People’s University 

Cleveland Public Library strives to be the one resource in the city of Cleveland where anyone can simply show up, in person or virtually, and receive the knowledge, services, inspiration, and sense of community that enables them to achieve their dreams. 

From the groundbreaking success of being the first urban public library in the United States to allow patrons direct access to its book collection in 1890, and as the first public library in the world to circulate eBooks in 2003, Cleveland Public Library has a long history of embracing innovation to serve its community. 

To accomplish that mission and to fulfill its role as The People’s University, Cleveland Public Library develops print and digital collections that anticipate and serve the varied creative, educational, economic, professional, and recreational needs of a large and diverse community. In undertaking this work, the Library’s primary challenge is deciding how to deploy its generous, yet limited, tax dollars to acquire the library service materials that most effectively serve the whole community. 

Although the Cleveland Public Library Collection Development Policy is designed to serve as an essential framework for the development of relevant and responsive collections, it is through the daily work of library professionals, who interpret the Policy using their experience, observations, and usage data, that truly meaningful collections are developed. A significant measure of the Library’s success in this work has been the public’s consistent passage of tax support levies with a formidable margin of approval. 

Diverse, Equitable, and Inclusive Collections 

Cleveland Public Library consciously and continuously innovates to serve the information and service needs of specific populations of people who have historically experienced unequal treatment in society. Core to this Collection Development Policy is language that emphasizes the development of collections that are diverse, equitable, accessible, inclusive, and responsive to the complex needs of the whole community, and that present an unabridged range of human expression and experience. 

A Living Document 

The first comprehensive Collection Development Policy was introduced in January 1982, and the last full-scale review of the Policy occurred in July 1985. Since that time, collection development practices evolved according to both formal revisions of various sections and informal practices that responded to changing needs. 

Previous Collection Development Policies were considered administrative guidelines and were not presented to the Library Board for adoption. As a matter of transparency and accountability to the public we serve, this Policy was presented to the Library Board for adoption on November 18, 2021. As of that date, the Policy was 80% complete. Branch library and digital media policies remained under development, with an expected completion date of December 2022. 

The Collection Development Policy is a living document through which collection decisions will continuously evolve. Changes to the document will be presented to the Board of Trustees annually in January. A complete copy of the current Board-approved Policy will be available on CPL’s website for anyone in the world to view and download. 

Collections Overview 

The Objectives of Print-Based and Digital Media Collections are both complementary and dynamic. While the percentage of the Library Service Materials budget dedicated to either print and digital collections will continue to shift, one objective remains constant: developing collections that are relevant to the whole community. 

Branch Library print collections are developed as popular, current interest resources. 

Main Library print collections are largely developed as general interest (Collection Level 3) resources, covering a broad scope of individual subjects as outlined in Appendix A: Table of Selection Guidelines by Library of Congress Classification. As a part of the review process, subjects historically developed at Level 4 (research) and Level 5 (comprehensive) were reviewed for all Main Library collections, resulting in a reduction in some areas and an increase in others (all changes are noted in Appendix A). 

Subjects Collected at the Research Level 

Throughout all Main Library departments, published works relating to the African American Experience and Cleveland/Northeast Ohio subjects are collected at the research level. As of 2021, Main Library collections hold more than 59,000 works relating to African American history and culture, unquestionably among the largest such collections in the United States. In addition, the Library provides access to more than 50 archival African American history collections through its Microform Collection. 

Additional subjects* collected at the research level include the following: 

1. African History (Center for Local and Global History) 

2. American History (North, South & Central America) (Center for Local and Global History) 

3. American Literature and the English Language (Literature) 

4. Architecture & Building Technology (Schweinfurth Trust Fund) (Special Collections, Science & Technology) 

5. Asian, African, and Oceanic Studies (pre-1800, pre-Colonial Era) (White Trust Fund) (Special Collections) 

6. Books and Bookmaking (Thompson Trust Fund) (Special Collections) 

7. Chess (White Trust Fund) (Special Collections) 

8. Comics (Literature) 

9. Dogs: American Kennel Club (AKC) Dog Breeds (Science & Technology) 

10. Drama & Theater of the United States, with a special focus on Cleveland (Literature) 

11. Fiction (English Language & World Languages, all time periods, the collective imaginative output of the world for all ages) (Literature, International Languages, Youth Services) 

12. Folklore: worldwide, all eras (White Trust Fund) (Special Collections) 

13. Genealogy (Center for Local and Global History) (Note: Newer material is mostly in databases such as Ancestry Library Edition and HeritageQuest, etc.) 

14. Patents (Science & Technology) 

15. Sports: Baseball & Cleveland Sports (Sports Research Center) 

16. Visual Arts (Thompson Trust Fund) (Fine Arts, Special Collections) 

*Subjects that are developed using endowment funds include the name of the associated fund. 

The Policy includes specific collection levels for all 50 language collections in International Languages. The Library responds to the language needs of existing and newly identified immigrant communities. 

Using the Policy 

The sections of the Collection Development Policy are designed to be used as follows: 

• A. The General Policies and the General Criteria relating to the selection of Library Service Materials apply to all materials acquired for the Cleveland Public Library. Any staff member responsible for the selection of Library Service Materials must first consider these policies and criteria. 

• B. The second level of decision-making is at the level of the Type of Material acquired for the Library. The policies for each type of material provide specific guidelines regarding 

• what kinds of Library Service Materials staff may select for Branch and Main Library collections. 

• C. Policies at the agency/collection level provide context and further guidance for selectors responsible for Main Library, Branch Library (under development), or Digital Media (under development) collections. 

• D. Appendix A: Table of Selection Guidelines for Library of Congress Classifications includes collecting levels for subjects across Main Library collections. Departments with primary responsibility for each subject are highlighted in red. 

• E. Appendix B consists of Endowment Collection Policies. 

• F. Section 1100 consists of Weeding, Withdrawal, and Disposal Policies for Main Library and Branch Libraries. 

Succession Planning Resource 

In addition to providing selection and deselection guidance, this Policy embodies a vast trove of historical information on the Main Library collections, as researched in the Cleveland Public Library Archives. Each of the 18 policies for Main Library departments and specialized collections includes sections on “Collection Strengths” and “Unique Resources and Collections.” This information will enable new staff to become immediately acquainted with the most important aspects of their collections, and it will also serve as valuable content for research guides to the collections. Appendix B: Endowment Fund Policies, consists of historical information and selection guidelines for all endowments used to purchase Library Service Materials. 

Acknowledgments 

I would like to thank Michael Ruffing, Special Projects Manager, for his leadership in overhauling the Collection Development Policy. Mr. Ruffing worked continuously throughout the Covid-19 pandemic to research, compile, analyze, and write the Policy as completed thus far. His work included numerous meetings, interviews, and policy draft reviews with the following people: John Skrtic, Chief of Special Projects and Collections; Harriette Parks, Chief of Public Services; Robin Wood, Senior Director of Public Services, Main Library; and Main Library 

Department Managers Donald Boozer, Sarah Dobransky, Pamela Eyerdam, Sarah Flinn, Olivia Hoge, Annisha Jeffries, and Milos Markovic. Each Main Library Manager, in turn, met extensively with their own staff, who freely contributed suggestions, content, and corrections. Finally, I extend a special thank-you to Laura Walter for proofreading the entire Policy; to Nancy Mocsiran for building the Collection Development Policy portal on the Staff Intranet; and to Melissa Carr for her assistance in perfecting the formatting of the document. 

Felton Thomas, Jr. 
Executive Director, CEO 
Cleveland Public Library 

The Library distributes printed materials at library locations and shares events or programs on digital channels under limited circumstances. Organizations wishing to have their materials distributed or their events and programs shared must:

• Be a non-profit organization.
• Provide valuable information to the community.
• The event, program, or services should be free and open to the public.

The Library is unable to accept pdf documents to print on behalf of an organization. The Library will try its best to accommodate organizations that meet the guidelines above, but submission of information does not guarantee distribution.  

Call the Marketing & Communications department at (216) 623-2955 or email marketing@cpl-redesign.org with additional questions. 

Policy on Diversity, Equity, and Inclusion 

Cleveland Public Library embraces and supports the diversity of our workforce as well as our community to include differences in race, ethnicity, language, culture, religion, gender, sexual orientation, gender identity or expression, socioeconomic status, military status, physical or mental ability or disability. 

The Library demonstrates its support by: 

• Engaging the board, leadership, and staff in ongoing inclusion training, education, and professional development; 

• Creating a safe workplace environment in which employees’ voices can be included, heard, valued, and treated with respect; 

• Developing and implementing programs and services that incorporate the differences that make us a community, ensuring fair and equitable treatment with access to appropriate resources and opportunities; and 

• Developing a supplier diversity program that mirrors the patrons we serve. 

 Approved by the Board of Library Trustees on April 18, 2019. 

Cleveland Public Library welcomes gifts of new and good-condition used books, DVDs, CDs, and similar materials held by the Library. The Library does not accept magazines, encyclopedias, sheet music, audio cassettes, videocassettes or LP records. 

Please contact the Library at planning@cpl-redesign.org if you are considering donating items that are rare or unique. 

Materials may be donated during open hours at the Main Library or any of the Library’s 27 neighborhood branches.  No appointment is needed. 

Once donated, items become the property of Cleveland Public Library and are reviewed for possible inclusion in its collections. Unneeded materials may be sold (with proceeds going to the Cleveland Public Library Foundation to support Library programs), given away, recycled or discarded. Donated items will not be returned to the donor, and the library will only accept items that are outright gifts. The Library reserves the right to decide when a gift added to the collection must be withdrawn. 

If you would like an acknowledgment letter from the Library for your donation, please let the staff person who receives your gift items know of your request.  Acknowledgment letters are generally mailed within four to eight weeks after the receipt of the donation and include only a count of items received by category (e.g., hardback, paperback, etc.). The Library does not provide inventories of items donated. 

The Library is unable to provide appraisals, fair market values, or inventories of the items donated. You may wish to make a list of items donated for personal or tax purposes. 

Policy on Facility Use

The Library provides designated spaces that are available for events that are educational, cultural, religious, or civic in nature. Library facilities are not intended to function as administrative offices for organizations or individuals. If space is available after Library-related obligations have been met, library spaces are available to organizations or individuals for programs and meetings when such activities will not interfere with normal use of the Library and the use is consistent with this policy. 

Rules for Facility Use 

General 

The Library shall schedule non-Library facility use after the needs of the Library have been met. 

The Library reserves the right to attend any event held in its facilities to ensure no illegal activities are occurring on Library premises. The public cannot be excluded from general meeting room use. 

Non-Library-sponsored groups are not permitted to charge admission or registration fees, and no products or services may be sold on Library premises. No collections are permitted. 

Events held in Library facilities must not disturb Library operations. The Library reserves the right to stop events that are disruptive to Library operations. Groups that disturb Library operations may be denied future use of meeting rooms. 

An adult (aged 18 or older) associated with the group must complete the facility use application and shall be responsible for all costs and damages resulting from use of Library facilities. 

Reservations are made on a first-come, first-served basis and should be placed at least ten (10) days in advance. Groups may reserve Library meeting rooms a maximum of 15 times in a 12-month period. 

Reservations will end 15 minutes before the Library closes, unless prior arrangements have been made with Outreach & Programming Services. 

Groups of fewer than five may not reserve meeting rooms in advance but are permitted to use them on a first-come, first-serve basis, depending on availability. 

Attendance at events may not exceed the maximum number of people certified by the Fire Department as the occupancy limit for the room. 

Smoking is prohibited on Library premises. 

The Library is not responsible for equipment, supplies, materials, or other items owned by a group and cannot provide overnight storage for any group. 

Groups using Library facilities must not use advertising and/or publicity that imply their programs are sponsored, co-sponsored, endorsed, or approved by the Library, unless written permission to do so has been previously given by the Library. No group is allowed to tack or tape anything to walls or doors. 

The Library reserves the right to reject any application if it is determined that the organization has abused its past privileges in using Library facilities as determined by the Library, including, without limitation: disruptive behavior, vandalism, theft, failure to appear for a scheduled meeting and/or failure to exit the building on time. 

The Library reserves the right to cancel or change the location of any event if circumstances so demand and will endeavor to give at least 24 hours’ notice of cancellation or change. The Library reserves the right to cancel events with less than 24 hours’ notice due to acts of nature or situations warranting an emergency Library closing. The contact person listed on the Reservation Application will be notified. 

Library staff will meet the group on the day of the event to provide access to the room and confirm the attendance on the day of the event. This information will be noted for statistical purposes only. 

Serving Food/Refreshments 

At the time that a Library facility is requested, the applicant should indicate whether food or refreshments will be served. If refreshments will be served, a cleaning fee will be assessed according to the Library’s Fees for Facility Use. 

Room Set up 

Requests and arrangements for specific room setup are subject to availability and must be made at least ten days prior to the event. The Library may offer the following setup options, depending on the room: 

• classroom set up (tables and chairs) 

• auditorium seating (podium with chairs facing front) 

AV Equipment 

Audio and projection equipment is available in the Main Library only. If desired, requests and arrangements must be made at least ten days prior to the event and are subject to availability. If the group requires staff to operate AV equipment, an hourly fee will be charged. 

Use Outside of Regular Library Hours 

Selected Cleveland Public Library spaces in the Main Library and Louis Stokes Wing are available for rental for outside of Library hours. The Library’s Policy on Patron Conduct is applicable to all events taking place at the Library, regardless of timing. 

Requests for rental of space before or after regular Library hours must be made to the Outreach and Programming Services department as far in advance as possible. Rentals are made on a first come, first served basis. Hours of rental are subject to approval of the Library. Anyone in Library facilities outside regular Library hours may be asked to provide identification. 

Contract Requirements 

Any party who desires to rent Library facilities for use outside regular Library hours must enter into and adhere to the Library’s facilities use agreement. The contract, among other things, requires the user to hold harmless and indemnify the Library from injuries or property damage that occurs as a result of their use of the Library facilities. A copy of the contract is available upon request and all the terms of the contract are incorporated into this policy. 

Insurance and Liability 

Renters must have commercial liability insurance in the minimum amount of $1 million dollars per occurrence/aggregate and name the Board of Trustees of the Cleveland Public Library, its officers, and employees, as additional insureds on the policy. If users intend to serve alcohol the renter must have liquor liability insurance with a minimum of $1 million dollars in coverage and name the Board of Trustees of the Cleveland Public Library, its officers, and employees, as additional insureds. Certificates of insurance verifying coverage must be provided in advance of the event. 

Serving Food and Alcohol 

The Library does not provide catering services and does not possess a license to serve alcoholic beverages. Any renter desiring to serve food must make arrangements with a caterer acceptable to the Library and comply with all health laws. The Library must be made aware of the use of kerosene, canned heat, and other flammable heat sources and will approve their use on a case-by-case basis. Renters desiring to serve alcohol must obtain the appropriate liquor license and provide the Library with a copy of the liquor license in advance of the event. 

Event Promotions/Invitations 

Renters of the Library’s facilities must not use advertising and/or publicity that imply their programs or events are sponsored, co-sponsored, endorsed, or approved by the Library, unless written permission to do so has been previously given by the Library. 

Fees 

Rental fees will be charged in accordance with the Fines and Fee Schedule approved by the Board of Library Trustees. Fees will be quoted upon request and an estimate of event cost, including Library staff charges, will be provided before the facilities use agreement is signed. 

Outreach & Programming Services will approve any charges for facility use and accept payments. A nonrefundable deposit is required in advance to reserve a space. Full payment is due seven (7) days prior to the event date. If payment is not received, it will be considered late and pending reservations may be cancelled. 

Cancellation Fee for Event Rentals 

All cancellations must be made in writing and received no later than fifteen (15) days prior to the event date and are subject to a $50 administration fee. If an event is cancelled less than fifteen (15) days prior to the scheduled event date, a 25% cancellation fee based on the rental fee and the $50 administration fee will be assessed. 

If the Library cancels the reservation due to a Library event or closure, a full refund will be issued. Refunds will not be issued if the event is cancelled by the Library due to noncompliance with the Library’s Policy on Facility Use. 

Approved by the Board of Library Trustees, December 21, 2017 
Effective December 22, 2017 

Once-in-a-lifetime events such as engagements, weddings, or graduations deserve equally exceptional photographs.

Schedule your Photography Session

Policy on Filming & Photographing

General Use

Cleveland Public Library is a public space. Members of the general public and staff are permitted to take photos or recordings in open, public areas of Library locations for personal, non-commercial use.

Commercial Use

Photos, videos or recordings for commercial purposes must first obtain approval from the Marketing Department, regardless of whether the advertised goods or services relate to the Library.

Wedding, engagement or portrait photographs and recordings must first obtain approval from Main Library Services.

Media

The Library welcomes members of credentialed news media outlets, including photographers, producers, and reporters who are doing stories or projects that directly involve the Library and/or its programs, but requests that all members of the media notify the Marketing Department either in advance or immediately upon arriving at any Library location.

Anyone taking photographs, videos or other recordings may not disrupt the orderly use of the Library. The taking of photographs or videos or other recordings may not interfere with any patron’s enjoyment and use of the Library and its facilities and services, may not create a safety or health risk for any person, and may not interfere with Library staff members’ ability to perform their job duties.

The taking of photographs or videos or other recordings also may not violate any other restriction set out in this or any other Library policy or law.

Anyone taking photographs or videos should respect the privacy of library patrons and must ask for a patron’s permission before photographing, recording, or capturing them on camera and secure the proper written release(s) from the patron, especially if the subject is a minor.

All persons photographing or recording on Library premises are solely responsible for gaining all necessary releases and permissions from persons whom the photographer intends to photograph or record. The Library undertakes no responsibility for obtaining these releases or for any photographs or recordings taken without proper authorization.

The Library’s name, logo, and/or likeness may not be used to project or suggest and express or implied partnership, sponsorship, affiliation or any other type of relationship between the Library and any individual photographer or any person, entity, organization, or cause with whom or with which the photographer may be affiliated or employed.

Photographers who violate this policy will be asked to stop photographing or recording and, if they refuse, may be asked to leave the Library.

The Library reserves the right to assess fees for filming and/or photography on Library premises for commercial purposes and in instances where special arrangements (e.g., moving of furniture, availability of Library staff, exclusive use of Library spaces, etc.) are requested or needed.

Approved by the Board of Library Trustees, October 17, 2024
Effective November 1, 2024

Fines & Fees Schedule: Part C – Meeting Room / Auditorium / Facility Use Fees

Approved by the Board of Library Trustees, October 20, 2022. Effective October 21, 2022.

Fines & Fees Schedule: Part A – Materials & Services

Overdue Fines – Adult Materials
Circulating Items – No Charge
Reference Item – $1.00 per day/item
Interlibrary Loan Material – $3.00 per day/item

Replacement Prices – Borrower pays list price for material as shown online. If database shows no list price, borrower is charged as follows:
Hardcover Book – $26.00
Adult Paperback Book – $16.00
Children’s Paperback Book – $5.00
Audiobook – $50.00
Blu-Ray – $25.00
Comic Book – $3.50
Compact Disc – $14.00
DVD – $15.00
DVD Set – $60.00
Magazine – $6.00
Pamphlet – $2.00
Reference Material – Value of item
Self-Playing Device – $80.00

Lost or stolen library card – $1.00

Electronic Devices and Other Uncatalogued Equipment
For Chromebooks, laptops, wifi hotspots, and other peripheral electronic devices loaned out for use within or outside of library buildings, Best Buy Teen Tech Center equipment, and any other devices or equipment not included in the Online Public Catalog, the responsible party will reimburse the Library for the cost of repair or replacement of the device or equipment plus any associated fees.

Damage Fees are charged at the replacement price of the item.

Interlibrary Loan – Fees Charged to Libraries
Ohio Libraries – No Charge
Out-of-State Libraries – $10.00 per item
Foreign Libraries – $20.00 per item
Interlibrary Loan – Duplication Fees Additional fees may be charged. See Fines and Fees Schedule: Part B for list of fees for scans and printouts made by staff.
Scans (1-30 images) – Minimum $15.00 per item
Paper (1-30 images) – Minimum $30.00 per item
Interlibrary Loan – Fees Charged to Individual Borrowers
Borrowing – No Charge
Lost Items – Replacement price of item

Bill Threshold – $50.00

Material Recovery Referral – Fee for account referral to collection agency – $15.00

Passport Application Fees
Application Processing Fee – $35.00
Passport Photo Fee – $10.00

Photographing/Taping/Filming on Library Property
Wedding photography – $100.00
Commercial filming – Charge quoted upon request

Self-Service Copy/Printing – All patrons will receive a $1.00 credit for printing per day. Beyond that, fees are charged as follows:
8.5″ x 11″ and 8.5″ x 14″ B&W – $0.10 per page
11″ x 17″ B&W – $0.20 per page
8.5″ x 11″ and 8.5″ x 14″ Color – $0.25 per page
11″ x 17″ Color – $0.50 per page

Copies from Microform Reader/Printer
8.5″ x 11″ and 11″ x 17″ B&W – $0.10 per page

Use of one’s own paper – Charge based on paper size

Self-service Scanning sent to email address or one’s own device from Multifunction Device (MFD) or KIC Scanner in the Digital Public Library – No Charge

Self-service Faxing from MFD – No Charge

Miscellaneous
Tote bags (non-complimentary) – $0.10 per bag
Earbuds – $1.00 per pair
Flash Drive – $7.00 each

Sales Tax
Ohio sales tax is included in fees charged for self-service copying, printing, scanning, and faxing from library MFD’s, and for miscellaneous items such as passport photos.

Approved by the Board of Library Trustees, June 22, 2024. Effective July 1, 2024.

Fines & Fees Schedule: Part B – Photoduplication & Makerspaces

WARNING CONCERNING COPYRIGHT RESTRICTIONS: The copyright law of the United States (Title 17 United States Code) governs the making of photocopies or other reproductions of copyrighted material.

Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of the specified conditions is that the photocopy or reproduction is not to be “used for any purpose other than private study, scholarship or research.” If a user makes a request for, or later uses a photocopy or reproduction for purposes in excess of “fair use,” that user may be liable for copyright infringement.

Printouts Made by Staff
Standard (8.2″ x 11″ through 11″ x 17″ B&W) – $0.50 per page
Color (8.5″ x 11″ through 8.5″ x 14″) – $0.50 per page
Oversize (up to 18″ x 24″ B&W)
Standard Weight Paper – $2.00 per page
Heavyweight Paper – $4.00 per page
Oversize (up to 18″ x 24″ Color)
Standard Weights Paper – $4.00 per page
Heavyweight Paper – $8.00 per page
Other sizes – Price quoted upon request

Self-Service Scanning – No charge

Digital Scans Done by Staff – All scans are done at 300ppi. Scans greater than 300ppi are calculated at double the following fees.
For large projects or those with exceptional requirements, a price will be quoted upon request.
Individual, flat items (up to 11″ x 17″) – $0.50 per image
Photographs, slides, negatives, other transparencies – $0.50 per image
Microfilm – $0.50 per image
Books (up to 11″ x 17″ page size) – $0.50 per image
Oversized items (up to 33″ x 45″ – $1.00 per image
Special Handling (fragile items, etc.) – $20.00 per item

Microfilm – All microfilm/microfiche are charged at current lab pricing.

Use Fees for Publication or Display – In cases where Cleveland Public Library owns copyright to materials, the Library reserves the right to negotiate fees for use in any medium, format, or venue.

Shipping – Shipping fees are charged at current market rates.

Makerspace
There is no charge to use the equipment in our Makerspaces, however users are responsible for the costs of consumable materials (e.g., 3D printing filament, vinyl material, etc.), which will be charged to users based on the actual cost of such materials to the Library.

Limited supplies of consumable materials are available for purchase. Fees for consumable materials are posted in our Makerspaces and are also available upon request. We encourage makers to bring their own pre-approved materials for their projects.

Sales Tax – Ohio sales tax is added when required.

Approved by the Board of Library Trustees, June 15. 2023. Effective July 1, 2023.

Cleveland Public Library cardholders may request items that are not available in the CLEVNET catalog but are available at other institutions through our Interlibrary Loan (ILL) service.  

To request an item, find it in the Library’s portal to the WorldCat database and use the ‘Request Item through Interlibrary Loan’ button. To request periodical or journal articles, call or email the ILL Department. All requests must conform to the copyright laws of the United States. 

Up to five requests may be made at a time. Fees may be charged by the Lending Institution for photoduplication or digital item delivery. Refer to the Fines and Fees schedules for fees charged by CPL. 

Materials borrowed through ILL must be picked up and returned at any Cleveland Public Library location. For more information, call 216-623-2901 or email interlibrary.loan1@cpl-redesign.org.  

Internet and Computer Use Policy 

Computer Use 

“Computer use” shall include using library computers for any purpose, including without limitation, word processing purposes, or for Internet and electronic mail use. Use of Library computers is subject to the Library’s Policy on Patron Conduct. 

1. Patrons must have an unexpired library card to use the public computers managed by the Library’s reservation software. 
2. Persons using the computers and accompanied by children six and under may not leave the children unattended. 
3. The Library employs reservation software to maximize the number of patrons who are able to access the Library’s public computers. The Library reserves the right to limit the amount of time an individual user can devote to a single computer session. The last computer session of the day ends 10 minutes before the Library closes. Patrons must not attempt to disable or circumvent the Library’s reservation software. 
4. Headphones are permitted, but volume must be kept low to not disturb others. 
5. Only two persons may share a single workstation. Staff, in their discretion, may approve or disapprove requests for study group accommodations. 
6. Workstations equipped with adaptive software and hardware such as ZoomText, JAWS and Braille printers may be used only by patrons in need of adaptive technology. 
7. Patrons may not use library computers for any activity that is patently offensive, intrusive, disruptive, harassing, or creates an intimidating or hostile environment to staff and/or to other patrons. 
8. There is a charge for printing from the Library’s computers. Printing costs are listed in the Fines and Fees Schedule. Printing must be completed and collected before the Library closes. 
9. Staff are unable to recover data once a computer session ends. To save a document, the patron must copy it to his/her personal media or online data storage during the computer session. The Library is not responsible for time or data lost due to computer failure or failure to save data during a computer session. 
10. The Library is not responsible for any loss or liability that may occur as a result of the disclosure of financial or other personal information over the Library’s public computer services, including Internet and electronic mail use. Users should be aware that use of public computers is not a private or secure medium, and that third parties may be able to obtain information regarding user’s activities. Users should also be aware that Library staff may monitor use of the computers for the limited purpose of ensuring compliance with this Policy, and hereby consent to such monitoring. 
11. Patrons may not utilize the Library’s computers in violation of any local, state, or federal ordinances, regulations, or laws, including copyright laws. Users are prohibited from disclosing confidential information, harming CLEVNET networks or other networks on the internet or other user accounts, invasions of privacy, engaging in spamming, unsolicited advertising, network reconnaissance, or denial of service attacks. Users engaged in illegal activities involving library computers may be subject to prosecution. 
12. Users may be liable for alterations or damage they cause to library hardware or software, including knowingly uploading or installing worms, viruses, or Trojan horses, or transmitting viruses that affect other users’ accounts or the Library’s systems. Patrons should report any computer problems to Library staff and must not attempt maintenance on Library computers, including unplugging, disconnecting, powering on, powering off, and/or detaching and PC hardware or components. 
13. Users must not make any attempt to access or modify passwords or data belonging to others, or seek unauthorized access to the Library’s or any other computer system. Users are prohibited from using remote administration tools or root kits, for purposes other than to access a user’s own personal computer. 
14. Whether or not they are in use, the Library reserves the right to designate computers for the exclusive use of children aged 17 and under and their accompanying caregivers. 
15. By using a library computer, the user agrees to conform to all regulations contained in this Policy. All users of library computers agree to indemnify and hold the Library harmless for any claims, losses, damages, obligations, or liabilities arising out of the use of the Library’s computers. The Library reserves the right to terminate a computer session and/or suspend library privileges of anyone who violates the Library’s computer use policies without notice. 

Internet Safety and Acceptable Use 

1. In keeping with the Cleveland Public Library’s objective to make accessible the broadest range of information in a variety of formats, the Library provides public access to the Internet. The Internet enables the Library to provide information beyond the confines of its own collection. However, the Library cannot control and is not responsible for the content of information obtained through the Internet, and does not warrant that information accessed through the Internet is accurate, reliable, legal or complete. 
2. In accordance with Chapter 2907 of the Ohio Revised Code, patrons may not send, receive, print, disseminate, or display text or graphics which may be construed as obscene or “harmful to juveniles”. 
3. In accordance with the Children’s Internet Protection Act (CIPA), the Library has adopted a policy of internet safety that includes the use of content filtering software on all public access computers. This software protects against access to visual depictions that are obscene, child pornography or harmful to minors. 
4. Filtering software may fail to block some visual depictions that are obscene, child pornography or harmful to children. In addition, all technology protection measures will block some materials that are appropriate for use within the Library and beyond the scope of filtering intended by CIPA and this policy. In recognizing this deficiency, adult patrons 18 years of age and older may elect to bypass the filter by entering their library card number. With the filter disabled, the adult patron may assess the appropriateness of the blocked material. 
5. The Library cannot guarantee that sexually explicit material will not get past the filter or that there will not be other sites to which another patron or a parent might object. Parents, guardians, and caregivers are encouraged to work with their children to develop acceptable rules of internet use. It is their responsibility to set family standards and guidelines and to decide which library resources and internet websites are appropriate for their children. 
6. The Library has received funding from the federal Emergency Connectivity Fund (ECF) to purchase hotspots and internet service. Any ECF supported equipment and services can only be provided to patrons who declare that they do not have access to the equipment or services sufficient to access the internet. 

Approved by the Board of Trustees, December 16, 2021 
Effective December 17, 2021 

Policy on Patron Conduct 

As the center of learning for a diverse and inclusive community, Cleveland Public Library encourages the use of its facilities by the people we serve. We pledge to conduct our interactions with respect and to provide an atmosphere conducive to learning and the effective delivery of library services to our patrons. In return, our patrons are asked to conduct themselves in a lawful, orderly and considerate manner. 

Section 1: Conduct Governed by Cleveland Public Library Policy 

Any behavior that disrupts the orderly use of the Library is prohibited. This includes, without limitation, behavior that constitutes a nuisance, or presents a safety and/or security hazard or affects the ability of the library staff to provide service to its patrons. The following actions are examples of conduct not allowed on library property: 

1.1 Possessing weapons of any kind, either concealed or in plain view
1.2 Using threatening, profane, or offensive language or gestures
1.3 Trespassing in non-public areas
1.4 Blocking aisles, exits or entrances
1.5 Creating a health or safety risk for any person
1.6 Creating excessive noise or a disruption, including, but not limited to interfering with the orderly use of the Library, or with staff’s ability to perform their job duties
1.7 Using computers, phones, and other devices at a volume that disturbs other patrons or library staff
1.8 Leaving packages or any other personal items unattended
1.9 Bringing large items into library facilities
1.10 Leaving a child, aged six or under, unsupervised or unattended, anywhere in or on library premises
1.11 Monopolizing equipment, materials, or furnishings
1.12  Moving furniture or equipment without library authorization
1.13 Bringing animals into library facilities, with the exception of service animals and animals brought in for special programs
1.14  Furnishing false information to a library staff member or library representative
1.15   Being in library facilities with bare feet, without shoes, or without a shirt
1.16  Eating and drinking, except in designated areas
1.17 Using skateboards or skates on library premises
1.18  Bringing bicycles, scooters or carts into library facilities without permission
1.19  Violating the Library’s Policy on Internet and Computer Use
1.20  Misusing computers
1.21  Disabling, circumventing, or breaching library software on public computers
1.22   Adults using children’s computers or equipment without authorization
1.23  Soliciting, including, but not limited to, soliciting for money, donations, or signatures
1.24  Posting or distributing material without permission
1.25  Parking vehicles on library premises for purposes other than library use
1.26   Engaging in horseplay or running
1.27  Using restrooms for bathing or laundry
1.28   Sleeping in or on library premises
1.29   Smoking in the Eastman Reading Garden
1.30   Littering
1.31   Use of electronic nicotine delivery systems, such as e-cigarettes, where smoking is prohibited

Subject to Search 

By entering into any library facility, all patrons consent to search by the Library of bundles, packages, backpacks, briefcases, purses, and other containers, upon entering or leaving library buildings, in order to protect and preserve the safety and security of property and people using the Library.

Section 2: Conduct Governed by Federal, State, and Local Law

Patrons must comply with federal, state and local laws, including, without limitation, those that concern the following: 

2.1 Concealed weapon
2.2    Physical harm or threat of physical harm
2.3   Menacing by stalking
2.4   Fighting
2.5   Selling, using or possessing alcohol or illegal drugs
2.6   Defacing or intentionally damaging library property
2.7   Theft and/or attempted theft of library property or the property of patrons and staff
2.8   Abusive language
2.9   Sexual conduct
2.10  Indecent exposure
2.11  Trespassing
2.12   Gambling
2.13   Being under the influence of alcohol/illegal drugs
2.14   Smoking
2.15   Computer usage
2.16   Sending, receiving, printing, disseminating, or displaying text or graphics which may be construed as obscene or as “harmful to juveniles” under Chapter 2907 of the Ohio Revised Code

Infractions of the Law

Infractions of the law may result in a patron’s expulsion from the Library, criminal prosecution, or other legal action, as appropriate.

Section 3: Special Guidelines for Children and the Persons Responsible for Them

Children are encouraged to use the Library’s resources and services, to enjoy the Library as a place of study and inquiry, and to participate in the Library’s programs. The Library encourages parents, guardians, and caregivers to use the Library with their children. Children six and under must be accompanied at all times by a responsible party.  Any child not able to travel alone must be picked up prior to closing. Parents are responsible for the behavior of their children, and guardians and caregivers are responsible for the behavior of the children in their care. The Library is not responsible for the safety or security of children left unattended, or the safety or security of children utilizing the Internet or electronic mail in the Library. (See Policy on Internet and Computer Use.)

Section 4: Enforcement

The Board of Trustees of the Cleveland Public Library has delegated to the Director and other library staff the authority to enforce the Policy on Patron Conduct.  A patron who violates this policy will be notified of the portion of the policy that has been violated. A violation of this policy may result in a patron’s expulsion from the Library, criminal prosecution, or other legal action as appropriate, depending upon the severity or frequency of the violation.  If possible, a patron who has violated this policy and is expelled for more than one (1) day will be given written notice of the violation called a Violation and Expulsion Notice at the time the infraction takes place. Otherwise, a Violation and Expulsion Notice shall be mailed to the patron.

Appeal Rights

A patron has the right to an Administrative Appeal of an expulsion exceeding one (1) day. Patrons who believe they are being unfairly targeted with multiple one-day suspensions or consecutive suspensions because of managerial abuse of discretion, unevenly applied enforcement, or unreasonable managerial response, also have the right to an Administrative Appeal.

If a patron requests an Administrative Appeal, a supervisor in the Department of Safety & Protective Services will strive to conduct the appeal at the time of the violation, unless the patron’s behavior constitutes an immediate threat to health or safety, in which case the patron will be expelled from the Library immediately. If the Administrative Appeal cannot be completed at the time of the violation, an Administrative Appeal can be scheduled by contacting a Safety & Protective Services supervisor at 216-623-2889 between 10am and 6pm Monday through Friday (except holidays) within five (5) working days from the date of the Violation and Expulsion Notice.

A patron whose expulsion exceeds thirty (30) days has the right to a review by the Director or his/her designee in addition to an Administrative Appeal. A patron may request an in-person hearing or submit a written statement or other documentation to the Director in which case the Director will decide based upon the documents. Requests must be made within two (2) working days from the conclusion of the Administrative Review. If a patron requests an in-person hearing, the patron will be notified of the date, time and place of the hearing by mail. To request a review hearing contact a Safety & Protective Services supervisor at 216-623-2889.

Expulsions will take effect immediately at the time of the violation, unless the patron requests an Administrative Appeal within five (5) working days from the date of the Notice, in which case the expulsion will not take effect until after the patron has had an opportunity for an Administrative Appeal, depending upon the outcome. If a patron does not request an Administrative Appeal, the patron’s expulsion will take effect at the time of violation. Expulsions will take effect immediately at the time of the violation when a patron is expelled for behavior which constitutes an immediate threat to health or safety.

Decisions of the Director or his/her designee may be appealed to the Board of Trustees. A patron may request an appeal by submitting a written statement explaining why the Director’s decision should be overturned, with any supporting documentation or evidence the patron wishes the Board to consider. Statements may be mailed to The Board of Trustees of the Cleveland Public Library, 325 Superior Avenue, Cleveland, Ohio 44114, or by email to boardappeal@cpl-redesign.org.

Approved by the Board of Library Trustees, October 17, 2024
Effective November 1, 2024

Privacy and Confidentiality of Library Records Policy 

It is the policy of the Cleveland Public Library to protect the privacy of its patrons and to keep confidential library records that contain identifying information or other confidential information concerning its patrons. In compliance with the release of library record or patron information statute in Ohio Revised Code Section 149.432, the Library shall not release any library records that identify any individual patron or disclose any patron information except in situations specified in that statute. Should a subpoena, search warrant, or other court order be issued, the Library shall immediately refer the court order to the Library’s legal counsel for review. Requests by a law enforcement officer for a release of records under Ohio Revised Code Section 149.432 (B)(2)(b) shall also be referred to the Library’s legal counsel for review so the Library may receive guidance regarding what constitutes a matter involving public safety in exigent circumstances. 

Approved by the Board of Library Trustees September 19, 2002 


Data collection 

Digital data 

Cleveland Public Library uses data collection technology, including cookies to better understand our online users’ behaviors, needs, and to optimize their online experience. This data may include the IP address and other info about your device, browser information, preferred language, and geographic location. Information is pseudonymized and is not sold to any third parties. 

Reporting 

Cleveland Public Library collects library usage data, such as circulation, computer usage, and attendance to meet our reporting requirements to the State Library of Ohio. All usage data is compiled and reported in aggregate. 

Analytics and outcomes 

Cleveland Public Library administers surveys regarding our programming and services. Participation in all surveys is voluntary and responses are anonymous. Survey data may be combined with aggregated usage data to determine the effectiveness and impact of our programming and services. 

Please contact us if you have any questions regarding the library’s collection or usage of data. 

Policy on Protection of Children and Vulnerable Adults 

Purpose and Intent 

The Cleveland Public Library does not permit or condone actual or threatened acts of physical or mental abuse, sexual abuse, sexual molestation, or sexual misconduct to occur on Library premises, at Library-sponsored activities, or in relation to any individual’s service with the Library. The Library has a Zero Tolerance Policy regarding any acts of prohibited conduct. 

Library employees, Board members, and volunteers may encounter situations during the course of their daily work where they suspect that a child or vulnerable adult, as defined below, is being abused, molested, or neglected. While Library employees are not considered mandated reporters of such abuse under Ohio Revised Code Section 2151.421(A)(1)(b), the Library requires employees, Board members, and volunteers to report suspected abuse of a child or vulnerable adult as long as they have an objectively reasonable cause for such suspicions. 

Prohibited Conduct 

The Cleveland Public Library strictly prohibits all forms of child abuse and sexual abuse. Child abuse occurs when an individual deliberately acts or fails to prevent something that causes serious harm to a person under 18 years of age (i.e., a child) or adult with a developmental disability or physical impairment (i.e., a vulnerable adult). This harm may take the form of serious physical injury, serious mental injury, neglect, or sexual abuse. Corporal punishment constitutes child abuse when performed by an employee, Board member, or volunteer. Corporal punishment is any type of physical punishment inflicted in any manner upon the body such as spanking, punching, paddling, shaking, or roughly handling a child or vulnerable adult. 

Sexual abuse takes the form of inappropriate sexual contact or interaction for the gratification of the actor. Sexual abuse or misconduct may include, but is not limited to:  

• Any sexual activity, involvement, or attempt of sexual contact with a child, vulnerable adult, or a person who is legally incompetent or otherwise unable to give consent; 

• Physical assaults or violence, such as rape, sexual battery, abuse, molestation, or any attempt to commit such acts; 

• Unwanted and intentional physical conduct that is sexual in nature, such as touching, pinching, patting, brushing, massaging, and/or pulling against another’s body or clothes; 

• Disseminating pornographic or sexually explicit images, posters, calendars or objects to a child or vulnerable adult; and/or 

• Unwelcome and inappropriate sexual activities, advances, exploitation, exposure, or stalking. 

Sexual abuse does not include sexual harassment, which is another form of behavior that is prohibited by the Cleveland Public Library. 

Library employees, Board members, and volunteers must immediately report any suspected physical or mental abuse, sexual abuse, sexual molestation, or sexual misconduct of a child or vulnerable adult to the Director of Legal Affairs. If staff believe that an assault has just occurred, they should notify the police and Safety and Protective Services. Immediately after reporting the incident to the Director of Legal Affairs, employees who either witness or suspect the occurrence of child abuse or sexual abuse should complete and submit a Security Irregularity Report (“SIR”) containing the following information:  

• Name and title of reporter; 

• Name and address of individuals involved; 

• Description of incident/activity/misconduct; 

• How misconduct was discovered; 

• Where and when misconduct took place; 

• Names of witnesses and/or collaborating persons; and 

• Description of physical injury and medical response. 

If the victim is an adult, the abuse will be reported by the Director of Legal Affairs to the Cuyahoga County Board of Developmental Disabilities and the police. If a child is the victim, the Director of Legal Affairs will report it to the Ohio Department of Job and Family Services – Office of Families and Children and the police. 

The Director of Legal Affairs will notify the Director and the Board of Trustees of the allegations. The Director of Legal Affairs should notify the Library’s insurance carrier and seek advice in the immediate handling of the matter. Legal advice and counsel regarding the handling of the matter should be obtained immediately. The Director of Legal Affairs should inform appropriate staff of the existence of the incident and the steps being taken in response and will oversee an investigation into the matter. 

Any employee or volunteer who is suspected of engaging in the physical or mental abuse, sexual abuse, sexual molestation, or sexual misconduct of a child or vulnerable adult may be subject to immediate placement on administrative leave pending the outcome of an investigation into the allegations of abuse. Any employee or volunteer found to have engaged in child abuse or sexual abuse will be subject to disciplinary action up to and including termination. Anyone who commits child abuse or sexual abuse may be subject to criminal prosecution to the fullest extent allowed by law. 

Retaliation Prohibited 

The Cleveland Public Library prohibits retaliation against anyone, including any employee, Board member, volunteer, or other individual, who in good faith reports child abuse and/or sexual abuse, alleges that it is being committed, or participates in the investigation. Intentionally false or malicious accusations of child abuse and/or sexual abuse are prohibited. Anyone who retaliates against someone who has made a good faith allegation of sexual abuse or intentionally provides false information to that effect will be subject to discipline up to and including termination. 

Preventing Abuse 

The Cleveland Public Library acknowledges that preventing abuse from occurring in the first place is of paramount importance. To this end, the Library conducts background checks on all employees and volunteers as a condition of employment or volunteer duties. Records of employee background checks will be maintained by the Human Resources Department. Any employee or volunteer who is subsequently found to have provided false or misleading information related to their background check may be subject to disciplinary action, up to and including termination. 

Reasonable efforts will be made to ensure that two adult employees or volunteers are present or nearby when working with children and vulnerable adults. If two adults cannot be present, reasonable efforts should be made to work with children and vulnerable adults in locations within Library facilities that are visible to others such as open public spaces, rooms with windows, or rooms with open doors. In no instance may a child or vulnerable adult be left alone with only one adult present upon the closing of a branch or department. If any children or vulnerable adults are still present in Library facilities upon closing time, staff should immediately notify Safety and Protective Services, and two adults must remain until the child or vulnerable adult leaves the premises. 

In no instance may employees, Board members, or volunteers provide transportation to a child or vulnerable adult in their personal vehicle or a Library-owned vehicle. 

Acknowledgement and Notification 

All employees, Board members, and volunteers are subject to this policy and should review and be familiar with it. This Policy will be posted in accordance with the Library’s current practices and will be available for employees and members of the public to access electronically. 

Approved by the Board of Library Trustees June 15, 2023 

Policy on Public Participation

The Board of Trustees of the Cleveland Public Library (the “Board”) welcomes public input in its deliberations and recognizes both the importance of public comment on issues before the Board and the ability of members of the community to express their views on matters of interest to the Library. 

The Board is committed to conducting its meetings in a civil, orderly, efficient, and productive manner designed to allow the Board’s regular agenda to be completed in a reasonable period of time while allowing a fair and adequate opportunity for public input to be considered. Accordingly, public participation at regular monthly Board meetings will be governed by the following principles: 

• Public participation at Board meetings is limited to the public comment portions of the meetings as indicated in the agenda. At all other times during a Board meeting,the audience will not be recognized by the Board unless specifically requested to do so by the President of the Board or other presiding officer. 

• Persons wishing to address the Board must be physically present and register their names and topic on the sign-in sheet, which will be provided at the meetings. Speakers must fill out the sign-in sheet before they will be recognized. 

• Each person addressing the Board is limited to three (3) minutes. This time limit may be extended in the sole discretion of the President of the Board or other presiding officer. 

• Persons addressing the Board are expected to observe a level of civility and decorum appropriate for a public meeting, and refrain from vulgar, profane, or harassing remarks. The President of the Board or other presiding officer may terminate any presentation deemed not to adhere to these standards. 

Failure to adhere to these principles may result in removal from the meeting. 

Approved by the Board of Library Trustees June 18, 2019
Effective July 1, 2019 

Public Records Policy 

It is the policy of the Cleveland Public Library to adhere to the Public Records Act of the State of Ohio. All records of the Library that meet the definition of “public records” are public unless they are exempt from disclosure under the Ohio law and federal law, such as under the exemption in Section 149.432 that prohibits the Library from releasing any library records or from disclosing any patron information except in situations specified in that statute. 

Cleveland Public Library, in accordance with the Ohio Revised Code, defines records as including the following: Any document – paper, electronic (including, but not limited to, email), or other format – that is created or received by, or comes under the jurisdiction of the Cleveland Public Library that documents the organization, functions, policies, decisions, procedures, operations, or other activities of the office. All records of the Cleveland Public Library meeting this definition are public unless they are exempt from disclosure under the Ohio law or federal law. 

Upon request, all public records responsive to the request, and not exempt from disclosure, will be promptly prepared and made available for inspection to any person at all reasonable times during regular business hours of the Library’s administrative offices. 

The Library will provide copies of the requested public record at cost and within a reasonable period of time. Upon request, the Library will transmit a copy of a public record by mail or by other means of delivery transmission within a reasonable period of time after receiving the request. The requestor will be charged the actual cost of the postage and mailing supplies. The Library may require the requestor to pay in advance the cost involved in providing the copies, including postage. 

“Prompt” and “reasonable” take into account the volume of records requested; the proximity of the location where the records are stored; and the necessity for any legal review of the records requested. 

To facilitate broader access to its public records, the Library will organize and maintain its public records in a manner that they can be made available in accordance with this policy. The Library’s records retention schedule will be made readily available to the public. The Library’s public record policy may be posted on its website. 

All requests for public records will be acknowledged in writing by the Library. The Library’s records custodian will be the Senior Legal Officer. Although no specific language is required to make a request, the requestor must at least identify the records requested with sufficient clarity to allow Cleveland Public Library to identify, retrieve, and review the records. If it is not clear what records are being sought, the records custodian must contact the requestor for clarification, and will assist the requestor in revising the request by informing the requestor of the manner in which the Library keeps its records. 

The requestor does not have to put a records request in writing, and does not have to provide his or her identity or the intended use of the requested public record. It is Cleveland Public Library’s general policy that this information is only to be requested if the written request or disclosure of identity of the requestor or intended use of the record would benefit the requestor by enhancing the ability of the Library to identify, locate or deliver the requested public records, and if the requestor is informed that the written request or disclosure of identity of the requestor or intended use of the record is not mandatory. 

Any denial of public records requested will include an explanation, including legal authority. If portions of a record are public and portions are exempt, the exempt portions are to be redacted and the rest released. If there are redactions, each redaction will be accompanied by a supporting explanation, including legal authority. If the initial request was in writing, the explanation also will be provided in writing. 

Documents in electronic mail format are records as defined by the Ohio Revised Code when their content relates to the business of the office. Email is to be treated in the same fashion as records in other formats and should follow the same retention schedules. 

Approved by the Board of Library Trustees September 20, 2007; amended January 17, 2019 

Request Forms 
Online Public Records Request Form
Print Public Records Request Form 

Policy on the Use of CPL’s Social Media Sites 

Purpose of the Library’s Social Media Sites

The Cleveland Public Library (“Library”) has established social media sites primarily in order to inform Library users about Library programs, events (including those co-sponsored with other organizations), and materials, and to encourage dialogue and the exchange of information and knowledge between users and Library staff about these programs, events and materials. The Library’s Social media sites may also be used to notify the general public of Library employment opportunities. The Library’s social media sites are not intended to be traditional public forums for the general exchange of ideas and viewpoints, but a limited forum for discussing library programs, events, and materials. Courts have recognized that libraries are limited purpose public forums, and as such, are only obligated to permit the public to exercise rights that are consistent with the nature of the Library and consistent with the government’s intent in designating the Library as a limited public forum. All postings related to this mission statement (as so determined by the Library in its sole discretion) are permitted except as otherwise stated in this policy. 

Agreement

By joining, utilizing and/or posting on the Library’s social media sites, you agree to comply with this Policy, and the Cleveland Public Library’s Policy on Internet and Computer Use, as applicable. 

Definitions

• “Library” shall mean the Cleveland Public Library. 

• “Posting” shall mean any writing, image, video, download, audio file, and hyperlinks to other websites [or media which is downloaded, referenced, inserted, or] placed upon any Library social media site. A “Posting” may also include communications through emojis or reactions, such as a “like” or “dislike,” or a “retweet” or “share” of a Posting. 

• “Social media site” shall include any online forum/site, web application or account created and/or maintained by the Library or its agents, which permits users to communicate with others users through postings,  including without limitation,  Facebook, Twitter, blogs, chat rooms, wiki, YouTube, Flickr, and LinkedIn 

Disclaimer

The Library is not responsible or liable for the content of postings by third parties on any Library sponsored social media site, and postings do not reflect the opinions or positions of the Cleveland Public Library, its employees, or its Board of Trustees. 

No Privacy

You should have no expectation of privacy in postings on Library sponsored social media sites, and by utilizing these sites, you consent to the Library’s right to access, monitor, and read any postings on the sites. The Library’s social media sites may be considered public records under Ohio Public Records laws. If requested, the Library must disclose public records to third party requestors unless certain exemptions apply. The Library in its sole discretion shall determine whether postings on its social media websites are public records and whether exemptions from disclosure apply. 

Ownership

By posting on the Library’s social media sites, you give the Library permission to use your name, profile picture, and the content of any posting you make without compensation to you or liability on the part of the Library. This permission ends when you delete your posting. 

Postings

The purpose of the Library’s social media sites is to inform Library users about educational opportunities, library programs, events (including those co-sponsored with other organizations) and materials, and to encourage dialogue and the exchange of information and knowledge between users and Library staff about these programs, events, and materials. Accordingly, any postings inconsistent with this stated purpose, as determined by the Library in its sole discretion, may be removed in accordance with the process set forth in this policy. Examples of postings not permitted include, but are not limited to: 

1. Advertisements; 
2. Spam; 
3. Postings which contain obscene matter; 
4. Disparaging, harassing, abusive, profane or offensive postings;
5. Postings that are hateful, threatening, pornographic, that contain graphic or gratuitous violence;
6. Potentially libelous or defamatory postings;
7. Postings which contain privileged, proprietary, or confidential information about any person, business, or entity, including, without limitation, patrons, vendors, the Library, or Library partners;
8. Postings which violate or potentially violate local, state, or federal laws, including, without limitation, intellectual property, trademark, and copyright laws; 
9. Postings which discriminate on the basis of race, color, religion, national origin, sex, handicap, age, sexual orientation, creed, or ancestry;
10. Postings which are sexually harassing, including, without limitation, epithets, slurs, negative stereotyping, sexual rumors that show hostility toward individuals based on gender, derogatory comments about individuals’ body or appearance, unwelcome sexual compliments, innuendos, suggestions, or jokes. 
11. Posting which, as set forth in Ohio Revised Code Section 9.03:
A. Promote alcoholic beverages, cigarettes or other tobacco products, or any illegal product, service, or activity; 
B. Support or opposes any labor organization or any action by, on behalf of, or against any labor organization; 
C. Support or opposes the nomination or election of a candidate for public office, the investigation, prosecution, or recall of a public official, or the passage of a levy or bond issue. 

Violations of this Policy

Postings which the Library in its sole discretion, deems unpermitted under this policy, may be removed in whole or in part by the Library or its agents immediately upon discovery by the Library (or its agent) without prior notice. The Library reserves the right to terminate accounts, ban, or block users who have posted in violation of this policy on more than one occasion. 

Reporting Violations

Users may report violations of the Library’s social media sites policies to the Library by contacting the administrators of CPL’s social media sites by emailing marketing@cpl-redesign.org. 

Approved by the Board of Trustees, December 15, 2022 

Group Tours 

Discover all that Cleveland Public Library has to offer by taking a free tour of the downtown Main Library campus. Learn about the Library’s history, art, and architecture; tour our cutting-edge TechCentral department; explore our chess sets and miniature books in Special Collections; take in breathtaking city views on the tenth floor of the Louis Stokes Wing; tour our Photograph and Maps collections; and much more. 

Most tours last 1 ½ -2 hours and are limited to groups of 5-15 guests. Smaller groups may tour the Library on their own with the help of our Self-Guided Tour pamphlet, and larger groups may contact the Library for more information. Tours are offered Monday through Friday and are subject to staff availability. 

Book your tour here

If you have additional questions, please call the Main Library at 216-623-3420 or email main.services@cpl-redesign.org. 

Class Visits 

Educators, daycares, and other youth organizations may schedule a visit to our Youth Services Department at the Main Library. Highlights of this department include the Fantasy Carousel, the Sprague House dollhouse, ArtLab, and more!  

Please schedule your group visit at least one month in advance to ensure we have adequate resources for all participants and to provide our staff with the specific needs of your group. Complete the form below to schedule your visit to Main Library.

Schedule your class visit here

To schedule a visit to any of our other campuses, please contact that location directly. 

Policy on Web Accessibility 

Purpose 

The Cleveland Public Library (the “Library”) strives to be the center of learning for a diverse and inclusive community and to offer its patrons access to a variety of services and resources designed to improve patrons’ personal and professional lives and wellbeing. This Policy on Web Accessibility (“Policy”) establishes standards for the accessibility of web-based information, resources, and services (collectively, the “Online Content”) offered to patrons by the Library. 

Accessibility Standard 

The Library will adopt the World Wide Web Consortium’s (“W3C”) Web Content Accessibility Guidelines (“WCAG”) 2.0 Level AA  https://www.w3.org/TR/WCAG20/  to evaluate and determine user accessibility of the Online Content for individuals with visual, print, hearing, and physical impairments or who otherwise require the use of assistive technology to access information. 

Web Accessibility Coordinator 

The Library has designated a Web Accessibility Coordinator whose contact information is as follows: 

Web Administrator 
Cleveland Public Library 
325 Superior Avenue 
Cleveland, Ohio 44114 
216-623-2936 
website@cpl-redesign.org 

The Web Accessibility Coordinator will have the authority to coordinate and implement this Policy and all other requirements relating to the accessibility of the Library’s Online Content. 

Accessibility of Third Party Content 

The Library will make reasonable efforts to obtain contractual commitments from its third party content providers to maintain their content in a manner that conforms to WCAG 2.0 Level AA. The Library will also test select third party content providers to determine whether the content conforms to WCAG 2.0 Level AA on a random basis and upon receipt of a complaint that the third party content is not accessible. 

If the Library determines that the third party provider’s content does not conform to WCAG 2.0 Level AA, then the Library will notify the provider and will request that the content be made accessible. If the provider fails to make its content accessible, then the Library will consider such failure as a factor when determining whether to renew its subscription with the provider and may, as appropriate, consider such failure a breach of contract. 

The Library will consider accessibility as a factor in selecting new third party content and in determining whether to renew its subscriptions for third party content already offered by the Library. 

Annual Training 

The Library will provide annual training for all staff responsible for creating or distributing information with Online Content to patrons, employees, guests, and visitors with disabilities. The annual training will include training on this Policy as well as the role and responsibility of staff in ensuring the accessibility of web design, documents, and multimedia content. The training will be facilitated or selected by the Web Accessibility Coordinator or other Individual with sufficient knowledge, skill, or experience to understand and employ the standards as set forth in this Policy. 

Accessibility Audits 

The Library will conduct audits assessing the accessibility of the Library’s online content on an annual basis. The audits will be conducted under the direction of the Web Accessibility Coordinator and will measure the accessibility of the Online Content according to the standard adopted by the Library in this policy. The Library will document, evaluate, and, if necessary, remediate all accessibility issues identified by the audit within a reasonable time following the audit. 

Accessibility Complaints 

Library users, administrators, employees, guests, and visitors may report violations of the standard adopted by the Library in this Policy, file a complaint according to the Library’s Section 504 and Title II Grievance procedure, and/or contact the Web Accessibility Coordinator with any accessibility concerns. 

Complaints regarding the accessibility of Online Content should include: 

• Name of complainant; 

• Complainant’s telephone number and/or email address; 

• Description of the problem encountered; 

• Date that the problem was encountered; 

• Web address or location of the problem page; and 

• Description of the solution desired. 

Approved by the Library Board of Trustees, June 19, 2018